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Booking with Dyer Island Cruises: Terms and conditions

Conditions of payment

A 100% deposit or upfront credit card payment will confirm all bookings. No booking can be confirmed without the required proof of payment or credit card authorisation. We accept all legal tender for payments. Payments can be made online when making a reservation. Telephonic reservations will require the completion of a credit card authorisation form to secure booking.

A child of 12 years and older will automatically be regarded as an adult and charged the full adult
rate for all services. Children under 12 years of age will qualify for the lower advertised rate. Price is inclusive of Value Added Tax. The exchange rate is calculated daily and therefore is subject to fluctuations.

Cancellation policy

We encourage advance bookings based on demand. Our cancellation policy is as below:

No shows and cancellation within 7 days of departure – 100% cancellation fee *This fee will be debited on the day of the trip if the above applies.

A full refund will be considered on merit, by management, in the event of illness, hospitalisation, accident or death, upon receipt of proof thereof.

A full refund will be granted should the activity be cancelled in the interest of safety or due to dangerous weather conditions.

In the remote chance of no whale activity while on a Whale Watching Cruise during whale season, the Eco Tour Rate (out of season) will be charged.

Liability

All guests are required to sign an indemnity form prior to the activity thereby acknowledging that the activity is undertaken at own risk.

Any unaccompanied minor (under 18 years of age) requires the indemnity to be signed by a parent/legal guardian prior to the activity.

Photographic material

The company shall be entitled to take photographs, films and videos (including in electronic format) of the client during his excursions, and may use such photographic, film and video material for the purpose of any advertising or brochure productions, which the client irrevocably gives his consent thereto, and without any consideration being payable to the client.

General

All trips are subject to weather conditions and times may vary accordingly. Upon the confirmation of any booking, it shall be regarded that the client has read and accepted all the terms and conditions contained herein. All terms and conditions are subject to South African Law & Jurisdiction.

How to find us

GPS location: -34.614802, 19.352896

Directions from Cape Town

From Cape Town take the N2 over Sir Lowry’s Pass. Continue this route until soon after the Houw Hoek pass when you will see the R43 turnoff to Hermanus which you need to take. Once you reach Hermanus follow the signs towards Stanford. Continue past Stanford toward Gansbaai. Upon entering Gansbaai, follow the Main Road through the town. Once you have reached the end of the town, there is a brown sign indicating shark cage diving and a sign that reads Kleinbaai. Turn right towards Kleinbaai and continue for about 3 km towards the harbour. The Great White House is no 5 Geelbek Street, just a short distance from the harbour. It is a big white building with a thatch roof. You can park in the front or in the grass area at the back.

Directions from The Garden Route

Whether you come from the Tsitsikamma National Park, Port Elizabeth, Plettenberg Bay, Knysna or Oudtshoorn, each and every road towards Gansbaai takes you through a kaleidoscope of breathtaking landscapes and villages offering a smorgasbord of outdoor activities, cultural heritages and adventure! Once you reach Swellendam, you have another tough choice: the meandering R319 country road taking you past rural farmlands via Bredasdorp, Elim and Baardscheerdersbos; or the N2 towards Stormsvlei, Riviersonderend, Stanford and Gansbaai. Both roads offer unique and exciting opportunities.

Via Bredasdorp: Take the N2 from Swellendam and turn left onto the R319 until you get to Bredasdorp. The R43 will take you past the Elim Wine Ward to the Moravian Missionary Town of Elim, through the pristine hamlet of Baardscheerdersbos to Gansbaai.

Via Riviersonderend: Follow the N2 from Swellendam past the Stormsvlei turnoff  to Riviersonderend.  A few kilometres past Riviersonderend, you will see the R326 turnoff to Stanford and Gansbaai. Just follow the road, drive safe and indulge yourself in the spectacular scenery around you!

Protection of Personal Information Act (POPI)

DYER ISLAND CRUISES (PTY) LTD PRIVACY NOTICE

We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us.

The type of personal information we collect

We collect information directly from you where you provide us with your personal details.  Where possible, we will inform you what information you are required to provide to us and what information is optional.

Customers:
For example:
Full name & surname; Address; Email address; Telephone number(s);

Suppliers:
For example:
Full name & Surname; Registration number; VAT number; Address; Email address; Telephone number.

Agents:
For example:
business name, VAT nr, Registration number

You agree to provide accurate personal information.  Should you fail to provide accurate Personal Information we may refuse to process your request for services.

Why do we collect Personal Information?
We collect personal information in order to liaise with you telephonically, via our website or email so that we may:
1.) Respond to any query or comment received from you;
2.) Inform you of new services;
3.) Enable us to process, validate and verify information and requests for the supply of services;|
4.) For the purposes for which you specifically provided the information; and
5.) For historical and statistical purposes.

Minors
If you are under 18 years of age (minor), we will require the consent of your parent/guardian/competent person before we process such personal information.

Processing of Information
We will share your personal information:
1.) In order to comply with applicable law or with legal process served on our company;
2.) In order to protect and defend the rights or property of our company; and
3.) With employees and/or third parties who assist us in providing services to you and thus require your personal information in order to render a proper and efficient service. We will ensure that all such employees and third-party service providers, having access to your personal information, are bound by confidentiality agreements.

Security Measures
We will:
1.) Treat your personal information as strictly confidential;
2.) Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
3.) Promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
4.) Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and
5.) We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION, WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF BEYOND OUR REASONABLE CONTROL.

Your rights
You have the right at any time to:
1.) Rectify the Personal Information collected by us;
2.) Object to the processing of Personal Information (subject to legislation);
3.) Request the return or destruction of Personal Information (subject to legislation);
4.) Lodge a complaint with the company.

Personal Information processed by us may be routed/transferred to a third party in a foreign country or International organization.
We will ensure that the recipients of personal information are subject to a law/agreement that provides similar protection to the POPI Act.

All enquiries must be addressed to the information officer. Susan Visagie can be contacted via email at privacy@marinedynamicstravel.com or via telephone at (082) 895 2736

In compliance with the provisions of the Promotion of Access to Information 2 of 2002 (PAIA), a copy of our manual is available at the premises and on our website via this download link: Dyer Island Cruises POPIA Manual

If you are not satisfied with our response to your query, you may approach the following regulatory body for further assistance:

The Information Regulator (South Africa)
JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001

Complaints email: POPIAcomplaints.IR@justice.gov.za

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