Terms and conditions

Here you will find key details about the terms and conditions associated with all tours operated by Dyer Island Cruises,

STANDARD TERMS AND CONDITIONS OF MARINE DYNAMICS SHARK TOURS (PTY) LTD AND DYER ISLAND CRUISES (PTY) LTD

CONDITION OF PAYMENT

A 100% deposit or upfront credit card payment will confirm all bookings. No booking can be confirmed without the required proof of payment or credit card authorisation. We accept all legal tender for payments. Payments can be made online when making a reservation. Telephonic reservations will require the completion of a credit card authorisation form to secure booking. A child of 12 years and older will automatically be regarded as an adult and charged the full adult
rate for all services. Children under 12 years of age will qualify for the lower advertised rate. Price is inclusive of Value Added Tax. The exchange rate is calculated daily and therefore is subject to fluctuations.

CANCELLATION POLICY

We encourage advance bookings based on demand. Our cancellation policy is as below:

No shows and cancellation within 7 days of departure – 100% cancellation fee *This fee will be debited on the day of the trip if the above applies.

A full refund will be considered on merit, by management, in the event of illness, hospitalisation, accident or death, upon receipt of proof thereof.

A full refund will be granted should the activity be cancelled in the interest of safety or due to dangerous weather conditions.

In the remote chance of no whale activity while on a Whale Watching Cruise during whale season, the Eco Tour Rate (out of season) will be charged.

LIABILITY

All guests are required to sign an indemnity form prior to the activity thereby acknowledging that the activity is undertaken at own risk.
Any unaccompanied minor (under 18 years of age) requires the indemnity to be signed by a parent/legal guardian prior to the activity.

PHOTOGRAPHIC MATERIAL

The company shall be entitled to take photographs, films and videos (including in electronic format) of the client during his excursions, and may use such photographic, film and video material for the purpose of any advertising or brochure productions, which the client irrevocably gives his consent thereto, and without any consideration being payable to the client.

GENERAL

All trips are subject to weather conditions and times may vary accordingly. Upon the confirmation of any booking, it shall be regarded that the client has read and accepted all the terms and conditions contained herein. All terms and conditions are subject to South African Law & Jurisdiction.

HOW TO FIND US

GPS location: -34.614802, 19.352896

Directions from Cape Town

From Cape Town take the N2 over Sir Lowry’s Pass. Continue this route until soon after the Houw Hoek pass when you will see the R43 turnoff to Hermanus which you need to take. Once you reach Hermanus follow the signs towards Stanford. Continue past Stanford toward Gansbaai. Upon entering Gansbaai, follow the Main Road through the town. Once you have reached the end of the town, there is a brown sign indicating shark cage diving and a sign that reads Kleinbaai. Turn right towards Kleinbaai and continue for about 3 km towards the harbour. The Great White House is no 5 Geelbek Street, just a short distance from the harbour. It is a big white building with a thatch roof. You can park in the front or in the grass area at the back.

Directions from The Garden Route

Whether you come from the Tsitsikamma National Park, Port Elizabeth, Plettenberg Bay, Knysna or Oudtshoorn, each and every road towards Gansbaai takes you through a kaleidoscope of breathtaking landscapes and villages offering a smorgasbord of outdoor activities, cultural heritages and adventure! Once you reach Swellendam, you have another tough choice: the meandering R319 country road taking you past rural farmlands via Bredasdorp, Elim and Baardscheerdersbos; or the N2 towards Stormsvlei, Riviersonderend, Stanford and Gansbaai. Both roads offer unique and exciting opportunities.

Via Bredasdorp: Take the N2 from Swellendam and turn left onto the R319 until you get to Bredasdorp. The R43 will take you past the Elim Wine Ward to the Moravian Missionary Town of Elim, through the pristine hamlet of Baardscheerdersbos to Gansbaai.

Via Riviersonderend: Follow the N2 from Swellendam past the Stormsvlei turnoff  to Riviersonderend.  A few kilometres past Riviersonderend, you will see the R326 turnoff to Stanford and Gansbaai. Just follow the road, drive safe and indulge yourself in the spectacular scenery around you!

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